|The first time round, the combustion matrix I ordered arrived broken, but a few days later a replacement one was waiting for me at the collection point. Very pleased with the service provided. Thank you to all concerned.
I have checked with my shipping address with ARAMEX, it is not showing that they have received the shipment until now.
...Ezzat Abdullah Alsalimi
|I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin
|MyTub did an excellent job, total satisfaction. Even though I originally ordered the wrong item, they were happy to help replace it with the correct one.
|The service is very good. Items are always delivered on time. Also when I text for any information I am always updated as soon as possible.
|Although obsolete you traced my needs and found one for which I am grateful.
You merit high praise for your service
|I found the service excellent ordering at 2pm and having delivery for 9am the next day, especially as we required the thermocouple urgently, the only thing i would suggest is if the items could have had a picture also just make sure it looks the same because I found with my searches that my particular item varied a great deal for the same model fire and it would help tremendously to be confident of ordering the correct item.
|Goods arrived safely 1 day earlier than originally advised.
|Excellent service and excellent price - well done!
|I cant speak highly enough of the service Ive received from Christine at MyTub this week. Christine went out of her way to source the part I needed and kept me informed by telephone to let me know when I would receive it.
I would highly recommend MyTub.