|Proactive response from MyTub team as I had incorrectly ordered the wrong colour to begin with - many thanks.
Final delivery notification only came through on the morning of the delivery but was the day that had been given as an estimate. An approximate time would have been useful extra information.
All in all a god experience
|Great company can not fault it in any way great service many many thanks regards from Terry
|great customer service as always kept informed buy email of when delivery would be made.
will always use my tub again as my first choice next time
...steve fiddes - rexel
|My Tub immediately resolved my problem and supplied the correct item very promptly.
|Order Received with Thanks
|I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
------------- ------------------------- -----------------
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
|The service and continued update of delivery was excellent. the price was also competitive I would use the company again and recommend them.
|It took just over a week to receive the item, which is quite slow, but the frequent email updates were valuable.
|Good customer service and helpful contact - when it became clear you couldnt supply the original panels I wanted and to be honest, I thought they might have been discontinued you offered me options and quickly processed the new order and partial refund. You were also courteous while I was asking what turned out to be a foolish question! : Your supplier rang me promptly to arrange delivery, which was in the timeframe specified. Thanks!
|Many thanks for giving this order a push after my earlier email! It was delivered safe and sound this morning. A good service!