|Good price, prompt delivery - excellent customer service. Ordered online and Internet problem meant I had to start my order again. Second attempt worked no problem. Within minutes I got a phone call from a charming lady who said she had noticed that I appeared to have ordered two firebacks within minutes of each other. Did I really want them both or just one I told her what had happened and she said not to worry she would sort it out and arrange to refund my card.
Great service - thank you.
|Excellent service. Online stock enquiry took about 10 minutes, very helpful customer services advised best method to get me the products quickly, and kept me informed until the products were in my hands. Always fast answers to online questions. Very happy!
|Kept up to date with progress of sourcing unusual spares and arrived when stated. What more could one ask for.
|This was an absolutely fantastic company to deal with,customer service was fantastic as was ease of communication, will definitely shop again!!!
|Excellent Service - Excellent communication. Very helpful staff who responded to all my queries satisfactorily and promptly despatched the order for me after I had placed it online. Most impressive customer service - well done. Also found my tub to have the best price for my part. :
|Good service. Product arrived before time, which I requested. This in turn allowed us to complete the job on time. Thank you.
...Westcountry Maintenance Services Ltd
|Was disappointed as did not realise when ordered that glass door for oven would take 15 days, and was not told that would have to drive to a parts centre (14 mile round trip) to collect it. The staff were polite and answered email promptly, however gave name of the retail park where to go for collection but not the name of the Parts Company. Fortunately I had asked in a previous email for the telephone number, so was able to ring the number and ask them who they were and where to go in the retail park. The item is what was ordered and cheaper than elsewhere, so would order again from MuTub, but would want to know how long is the wait before ordering, especially for an urgently needed part.
...Mrs Catherine Dobson
|Item arrived prompty: I was informed of my delivery two days in advance and even had a phone call when the driver arrived- great customer service.
|Order received in good condition and on the day stated thank you.
Would I use you again the answer is yes without hesitation.
...ian moore Northcourt Centre
|Totally 1st class thank you. If I ever need another boiler part you will be my first port of call THANKS AGAIN