First class product, accurately described, fairly priced and very promptly delivered. However, I did think that the delivery charge was too high. I think that there should have been an option for a lower delivery charge, combined with a longer wait for delivery. Certainly, I was in no hurry - but had no option.
...Roy Cullington
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good communication, but delivery times are excessively long for no real reason.
prices quoted are excellent, although an automatic option for collect at store....without having to 1st pay p&p, then get a refund should be offered.
overall very pleased but if I required a part urgently, I would look elsewhere.
...Lee Headington
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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Order received and delivered as quoted. Very Good service and thanks.
...Oxford Instruments Ltd
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Hi Christine and jeanette thank you for your speedy attention and resolution to this matter. excellent service
Thank you very much
...Alex Morton
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The tap cartridge was exactly what I wanted and cured the leak.
...Christopher John Cole
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These guys are great. Most responsive service I have had from any company for years.
...Mike Poulson
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excellent service.
...Megabrain investments Ltd
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Thank you for a speedy and efficient service, right product, right price, speedy delivery – what else is there to say!
...J H Edwards
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there could be better pictures and perhaps a link to accsesories and fittings for the item
...steve james
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£
£1.23 
