Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
|
A very effiicent service. Congratulations.
...Peter Wild
|
Goods arrived ok
Updates on deliverytimes useful
overall Good service
RJP
...Rod Peto
|
Very quick delivery.
I like the fact I was able to track the consignment on the courier site.
...chris meiklejohn
|
When the part arrived at your local supplier, I was contacted immediately to arrange delivery. It was delivered promptly at the arranged time.
Very good service.
...Donald Ballard
|
very efficient, thanks.
...K. Goodier
|
Exceptionally efficient : web site order to delivery
...AlixPartners Ltd
|
Arrived on time. Excellent service
...Mrs Rachel Hobson
|
My Tub experienced difficulties in sourcing one item on my order although it was advertised as being stocked on their website. However, I was kept informed at all times of progress in tracking it down and, where estimated times for fulfilment of the order were exceeded, an explanation and revised eta was always forthcoming unprompted. Excellent communications meant that this is a firm I would deal with again without hesitation
...Jonathan Mosse Renovations
|
Excellent service, been struggling to find this item locally but placed the order and 2 days later it arrived.
Thanks
...daniel macdonald
|
£
£1341.07 
