|Very good service
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
|Possibly the best or one of the best online retail experiences I have ever had, polite and proffessional from start to finish keeping you fully upto speed on the transactionallogistical process.
10 out of 10
|The goods were delivered safely nice and early this morning, bang on schedule. Great service from all involved, thank you.
...A F Leader
|good prompt service, thankyou, peter
...Mistral Yachts Ltd
|Great service - my order was received on the next day after ordering!
|good service and price, only downside was that some of the parts were loose in the box and I was lucky they were not damaged.
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As the goods are delivered buy our own guys from branch, there is no need for excessive packing, the goods are loaded and delivered to you the same day.
|May cost more but service is excellent and quick delivery even when free.
...Weston Sailing Club
|Received my order as promised today
May I compliment you on your Customer Service
Christine has kept me well informed of every step of my order and I have found this most reassuring. It is very rare to get such good service - Thank you
|Items arrived to time and as described
...P J Plumbing