| sophie your sales advisor could not have been more helpful and is a credit to your company. many thanks.
|Superb, thanks. Very customer centric. My son discovered a broken toilet seat on a Tuesday Morning. I found a replacement seat with you via web and it was with me and fitted by Thursday. Very good service and at a very competitive price. Your regular email updates re order status is an excellent idea. Customer service is all about managing expectation and your have performed admirably. Surely you are best in class.
|Very easy to order from the website. Stock was confirmed by email within 5 minutes. Goods arrived 2 days later, as promised.
Would use again, and would recommend to others.
|Excellent service, great communication and fast delivery l have found mytub really good would recommend, thankyou a happy customer
|I found the service excellent. MyTub were able to re-arrange the expected delivery to a much earlier date to enable me to complete an installation within a time constraint at no extra cost. They were quick to respond to questions and phoned to confirm the delivery time. Product also arrived with no issues.
|Excellent service . Product arrived on the stated day.
...PETER THOMSON - PETER THOMSON
|I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin
|Very good communication on progress and correct product arrived on the day promised. Thanks
|Good service at a good price. Thanks
|Good service keen price