I was happy with the ordering process and the items I received but thought that the P&P was very high for such a small lightweight item! (£5.99?)
...Louise Knowles
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Order received. It took a little longer than expected but I was kept informed by E mail as to when I would receive my order.
Many thanks.
...Stephen West
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Excellent service, arrived as advised.
...Andy Muckle
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Great service. The toilet seat arrived very quickly and provided great customer service.
...Lian agnew
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Thanks for a simple straightforward web site and also for a good service - my purchase was very straightforward!
...Noel Wilson
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good communication and goods as expected
...St Monica Trust
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I was very pleased with the product but disappointed that it took over two weeks to be delivered. The web site is good and I would probably use mytub again, delivery problems not withstanding.
...Neil Parsons
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I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent
...Andrew Henderson
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I do think your charges for posting and package expensive. After waiting a week I telephoned your office to say that my kit had not arrived. I was impressed with the lady who rang your High Wycombe branch and I received the goods the following day.
...Paul Morris - 8 Greenhaven Rise
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Apart from the very late delivery, which I know was beyond My Tubs control thanks UK Mail, I know it’s a busy time of year but “Next Day” delivery was a full two days late otherwise My Tubs regular communications with me and chasing UK Mail to deliver before Christmas, were spot on. A very big thanks to Rachel, she was marvellous.
...Robert Legg
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£
£5.81 
