|Excellent service. I ordered a couple of toilet seats with lids(TIG1461WH) that were shown on your site as no longer available, however as I was still able to go into the site and place the order I hoped/assumed that the no longer avialable notation was incorrect. I had barely placed the order and received an automated email from you before one of your sales representatives, Laurie, was on the phone explaining the error of my ways and checking stock availablity on two alternatives and which he confirmed you had in stock and that he would subsequently arrange to be dispatched. Very impressive.
|Wrong item delivered. My Tub were on the case straight away and now have the correct item.
|Very good prices and service, let down by a long delivery time. My order was placed just before Christmas so didnt expect delivery before early January. However I was disappointed to have to wait over 4 weeks from order to receive the goods. Apart from this the service is excellent, and I was kept informed - although this was often of ever lengthening expected delivery dates! A tracking service once goods are on the way would be a helpful addition. I would use this supplier again, as long as a short lead time is not essential.
|I was very pleased with the professional, no hassle, service that you provided.
I would not hesitate to deal with you again.
|A really efficient service locating a hard to find component. Good communications and fast delivery.
|All ok. Delivery very slow though.
|Efficient and friendly service from the customer services team. Made a hard job very easy as my toilet seat was not standard size.
|I had a complaint about the original delivery but this was dealt with efficiently. I particularly liked the way you kept me informed by email on progress and delivery dates. The best service department communication I have ever had.
|The order was processed and received with no problems in a good timescale.
|Very good service. I shall use mytub again.