Thank you for your service. Unfortunately I misunderstood the web page and placed the order for what I assumed was a concealed cistern complete with lever, when it was for the lever only. I now wish to return same. The delay since receiving the item is due to me being abroad for the last week. The box has remained unopened.
I look forward to your reply.
Ken Smith
...Ken Smith
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I am a bit disappointed if I am honest, If the delivery date was shown to me before I paid, it wasnt obvious enough because I didnt see it. Had I realised it would take 5 or 6 days i.e. you probably didnt have it in stock I would have gone else where.
Added to that, when the delivery driver arrived he didnt waste any time trying to find anyone, there were at least 4 people here at the time, so he didnt leave it in the porch I dont remember seeing a delivery instruction box on the order page either Consequently I had to drive to Hexham to collect it, but the item was still on the van from the day before , so I had to wait until after 3:30pm to get it.
These are two separate problems, each understandable. however together its not great. If you would like more feedback and ideas you are we
...Southlands Farm Cottages
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All ok. Delivery very slow though.
...Gary Quest
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appreciated effort by on line support.
Disappointed with company not sending part in time for Friday delivery.
Appreciated effort by delivery driver on Monday.
satisfied but could do better
...A. P. B. Thompson
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Received order as described on date given by a friendly man in a van!
...Maria Spicer
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Smooth order, good commuication and updates on progress of order, quick delivery, thanks very much
...steven - s j wells
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The order was dlayed by lack of stock but i was kept fully informed. Very satisfactory
...Cedric Ashley
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prompt delivery and a competitive price.would recommend to others
...geoff vaughan
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great customer service and communication. Competitive prices too.
...Charles Nicholls
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Happy with the service. Received the order today in first class condition.
...Martin Crockford
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£
£239.79 
