This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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I thought the service was very good all round and wouldnt expect anything would better it
Thanks Rob
...Robert Davis
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Great service, after wrong part sent it was replaced within 24hrs.
Thank you
...Nick Mooney
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Unfortunately initially the wrong size coals were delivered for my gas fire.However once I had notified My Tub they were very helpful and efficient.Most impressed with how quickly Stephen responded to my emails.
Correct coals now delivered!!Many thanks Gill
...Gillian Reeves - Ms
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Great service. Thanks.
...Ruslan Kabalin
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Very impressed with delivery time updates via email.packaging excellent.fantastic service.will order again.
...p richardson
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Excellent Customer services and very helpful staffs. always keep it up.
...Shoukath Ali
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Brilliant service. Easy to order, came slightly quicker than initially estimated but with confirmatiuon of delivery day by e-mail ahead of the time meant no problem. Price was good, too! Would use you again on this experience.
...Graham Tolley
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Great service as always.
Product as spec and on time.
...Greg Borgartz - Essex Wildlife Trust
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Good quick service, exactly what I orderded. Easy to access the website site. Thank you.
...LYNDA SQUIRES
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£
£239.79 
