|It took just over a week to receive the item, which is quite slow, but the frequent email updates were valuable.
And they even rang me to check my order as I had inadvertently ordered 2 of my 5 items in the wrong colour which I hadnt spotted
|Thank you for the immediate response. Goods received as expected.
|Hi, Im sorry but I am not very impressed with the speed of your service.
I placed my order on the 18th October, I had a totally different part delivered last week even though the paperwork had the right part description on it. I phoned the number on the delivery note and I was told the correct part would come the next day - it didnt, & it didnt come the day after that either so I phoned again and was told they had to re-order and it would be with me by Monday this week - it wasnt, I waited until Thursday and had to phone them again - the part is in the warehouse and apparently it will be with me tomorrow!
What looked like a good value product has caused me to phone my customer three times to explain the delay and call your supplied three times so far at peak rate to find out what is ha
...Mr T J COOPER
|Great service, quick, easy to order and best price I could find for the items I ordered..thanks
|thank you very much for the very good service i recieved, my order came on exact date i was advised and in perfect condition. thank you again
|Good service, good price, will use you again. thanks
|The price is better than the local plumbing shops for the items I bought. The delivery time was not the quickest but came when they said it would.
|Redeemed by good customer service Thanks Deborah after wrong product delivered.
The wrong product was delivered but after a call to Mytub the correct part was delivered a few days later. You find out how much a company values its customers when theres a problem to sort out and Im happy with they way Mytub dealt with correcting the mistake. Thank you.
|Excellent service, great communication and fast delivery l have found mytub really good would recommend, thankyou a happy customer