We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
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The shopping experience was good from placing the order to the speed of the delivery.
I will definitely use your company again.
...Amanda
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Although delivery of the items ordered took longer than expected I was keep informed of progress throughout., and for this reason I would say I was satisfied with the service.
...Brian Farren
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Took 3 weeks to deliver. To be fair, communications were good, but for an online seller claiming that items were in stock and delivery in 2-3 days, the overall service was pretty poor. Under the circumstances, i would have expected more of an apology or discount off next order - otherwise i might as well go to my local plumbing centre next time.
...Mr Christopher R Henry
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Goods delivered two days early.
And as precisely ordered.
Well done.
...Tony Gamble
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Items received.
Everything is ok.
Thx.
J-Pierre Rizzo
...Rizzo J-Pierre
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Great service, fast delivery!
...Geoff Speller
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Hi Jeannette,
Fantastic, express service, I will await the delivery as detailed.
Thank you
...Peter
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Brilliant service. Fully informed of order status - fantastic. Service. Thanks
...Stephen gates
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Received in two deliveries very quickly after ordering.
Unfortunately on unpacking the items, the 600x800 Elite is damaged on both the upper and lower sides. As the damage is through the paint to the metal in two places, the item will start to rust very quickly given it is to be fitted in a shower room. The packing was not marked so the damage had to have been from the factory.
Could you arrange for this item to be replaced and the damaged item to be collected at the same time
Otherwise I was happy with delivery and price.
many thanks
Gary Taylor
...G Taylor
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£
£1341.07 
