Superb, thanks. Very customer centric. My son discovered a broken toilet seat on a Tuesday Morning. I found a replacement seat with you via web and it was with me and fitted by Thursday. Very good service and at a very competitive price. Your regular email updates re order status is an excellent idea. Customer service is all about managing expectation and your have performed admirably. Surely you are best in class.
...DARREN BAILEY
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The wording Does not have an automatic price update please enquire really means the price quoted on the page is meaningless. I checked the stock on the system and received an email saying the item is in stock. The system allowed me to order and pay at the price shown but I was then emailed and asked if I really wanted this colour and if so the price was 50% higher because it was a special order!
As far as Im concerned I was offered goods for a price, I accepted that offer and paid that price and then was told the price is significantly higher. I dont consider this to be good practice and recommend the wording be reviewed.
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Hello
This is a very valid point and one which will get addressed thanks. Price on application may be needed to preven
...Susannah Leyden
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Good service and I was kept informed.Mytub also arranged for me to pick up order at a local supplier on Saturday morning, rather than waiting for delivery on the Monday. I would have no hesitation using Mytub again.
Many Thanks, Mary Cairns
...Mary Cairns
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very good service. very expensive delivery.
...Stuart morton
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Excellent service, you were able to supply quickly, brand new, an obsolete boiler part, not available from the manufacturer anymore, which I had thought was going to be unobtainable. Your website made it very easy to find what I needed. Thank you
...Giles Procter
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Very happy to find the parts for my tap I have been hunting for a while. Regular updates on the status of my order and swift delivery too. Great to do business with.
...Vitor Ferreira
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delighted with the order and information about delivery. Superb service and exactly the product I wanted for my parents. Your website was nice and easy to use too. many thanks.
...debra j shann
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Great service, very informative on delivery dates and no hassle at all,will definitely be using you again, thankyou
...Chris Hughes
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the service was fine.
...Steve Pullan
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I am very pleased with your service, you responed quickly to my request to deliver the item asap and it was which helped me out a great deal. Thanks again
...Paula Cameron
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£
£440.25 
