|Disappointed, did not receive goods on date given. On further enquiry to My Tub customer service, adviser who was apologetic and took my details but did not phone me back with progress update, I had to re-phone for progress update and was advised by a more than helpful adviser that my order had not even been picked up by the courier for delivery and was awaiting dispatch. Had an e mail the following day with update on expected delivery date, unfortunately no will be home to receive goods on this date and will have to see what the courier does as I have been told the goods need a signature on receipt.
Not happy especially with the cost of £12 delivery charge. Post office do Special delivery next day service starting from £5 and order can be picked up locally if no one is home o
...Geoffrey LLoyd Evans
|Basin arrived within a few days,thanks
I must admit I thought the fixing brackets were included in the order
|Everything fine, thank you. Found what i wanted relatively easily on your website. Good price. Speedy communication. Delivery info given quickly and actual delivery prompt and efficient. No grounds for any form of complaint !
|I found the service excellent ordering at 2pm and having delivery for 9am the next day, especially as we required the thermocouple urgently, the only thing i would suggest is if the items could have had a picture also just make sure it looks the same because I found with my searches that my particular item varied a great deal for the same model fire and it would help tremendously to be confident of ordering the correct item.
|Extremely satisfied. Goods arrived on time. Will certainly consider using My Tub in future.
|Delevery took a very long time
|Many thanks Jeannette Christine and Debbie for all your help. Hope you all have a great Christmas
|Order delivered promptly. Good value for money.
...Mr Graham John Jeffery
|Excellent value - no hassle ordering.
...M R Rutter
|Fast delivery, good price and communication. Will recommend. Thanks