On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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The order was processed quickly and delivered on the day which was emailed to me.
The address given to the driver via the delivery note did not however have the correct house number. Im sure I printed the address correctly. The driver phoned me and I was able to give the correct house number.
Overall Im happy with the service. Thank you.
...Mr R Murdoch
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Thank you for your excellent service both in response to my query answered almost immediately and delivery on the day arranged.
Keep up the good work.
...Brian Townsend
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As described. Delivered on time when stated. Great Service. Will use again
...Michael Leonard
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I have been very impressed by the service that I have received from MyTub. They have been very responsive and have kept me fully up-to-date with the progress of my order.
...Andrew Skelton
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The admin staff kindly brought forward the 1 month long delivery time so that we could receive our bath before Christmas. Unfortunately it didnt arrive on said date, so had to wait until the store opened after New Year. Although the product was good value for money, the free delivery that attracted us to the website in the first place was outweighed by the long wait for the product. All members of staff we spoke to were helpful and polite.
...Louisa McRobert
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Good service. Product arrived before time, which I requested. This in turn allowed us to complete the job on time. Thank you.
...Westcountry Maintenance Services Ltd
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I am happy with the product, but when it was first delivered the delivery company put a card through the door to say they tried to deliver the parcel, I did ask that if nobody was in then please leave in the garage, this was not put on the parcel, I went and picked it up to make sure the we did receive it.
Regards
Ian
...J22 Data Solutions
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It took a ridiculous amount of time to receive this item and there seemed to be a very long supply chain.
...Tim Haines
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A pleasuure to deal with, plus the cheapest I could find on the internet, although the delivery was a bit slow, but within time stated.
...MR MIKE BUTLER
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£
£35.18 
