Decided to purchase the required item at mytub due to the very cheap cost, mytub easily undercut Bristan by approx £35-40 (I am now beginning to wonder how Bristan can justify their high charges). And as an added bonus, mytub offer free delivery on orders over £25, a rare treat amongst suppliers these days.
However, my initial delight was short-lived. An estimated delivery of 10 days...surely you can do better than that. In fact, if it wasn't for an email on the 5th day to the support department regarding the order, it probably would've been longer than 10 days, since the order hadn't been processed.
Once the order was processed though, the part arrived within 2 days. A perfect match for the removed item, and it installed without any problems.
So, despite the rather long waiti
...Andrew Thompson
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Quick delivery. Good response to e-mail queries.
...Helen Higgons
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goods received thank you.
You didnt tell me the items were not in stock until after i had placed the order. Thats a bit sneaky as other suppliers tell you before you place the order and give an estimated delivery date. I suggest you start doing this as next time I will be more carful in placing an order with you until I have looked at the other sites forst.
...Dave Mills
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The service was excellent and even though I ordered the wrong part to start off with they advised me on the return and replacement with the correct part. My many e-mails were answered promptly and the staff were friendly and efficient.
The product was exactly what I required and the website was easy to use.
Chris Guest
...Christopher Guest
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Good communications, keft informed of order status. Delivered on time.
Thanks
...David Gunn - Truma UK
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Great Service, just the right item, came on time. I will use Mytub again
...Geoffrey Taylor
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Ordering was quick and easy, delivery was delayed due to product not being in stock but did not have to wait too long. However it would have been helpful to be given an approximate time for delivery. Christine was very helpful and prompt with reply to give me a time. Thankyou.
...Mrs Maureen Taylor
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Hi,
Product arrived when advised. Communication was good and item was as described.
Wish it was available in white though ...
Thanks
...Anthony Hill
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Thank you for your co-operation and help to expedite the shipment, we received the fitting in good condition last Saturday.
...Lian Hock Hardware
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Very helpful service, particularly when I made a mistake in the order and it was corrected without hesitation at no additional cost..
...Hugh Kelly
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£
£66.24 
