ALL PARTS ORDERED ARRIVED ON TIME AND NOT DAMAGED.
FANTASTIC SERVICE ...BARRY FRY
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I was kept informed of progress throughout the order process, even when my order had not come in as expected you told me then a week later you told me my order was dispatched. The item is exactly what i wanted and is now fitted and working perfectly well. You were the best value for money and I would use you again. ...W J Griffiths
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I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub. ...Arnie Burrows
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Easy to find and order parts arrived on time but info on status of order could be improved.
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Hello David
We are sorry but the office had been closed over the Christmas period which would reflect why there had been none of our usual communication.
Regards
MyTub ...David Galbraith
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I have been waiting 10 days for a part to be supplied. I asked MyTub how much longer I had to wait and received a vague reply saying possibly next week.. i cant run my business like this, what do you think my customers will say. I wont be ordering again. I don't suppose for one minute these comments will be displayed on My Tub feedback. So that makes me wonder how many other customers leave feedback that is not displayed..
Steve Prior
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Hi,
I am sorry about this. I have just looked at your order & we are continually asking supply chain for this. These parts sometimes do take a while to come through the system for free delivery. The manufacture do offer an overnig ....
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Thank you our order was delivered at 2.30pm on Monday 22nd May - the part fitted perfectly. Many thanks for your efficient and prompt service. ...Mr Peter Lund
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Excellent service. Found an item I had given up on getting from elsewhere. FANTASTIC
...Wignall
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Excellent service - used you for two orders. You kept me fully informed and delivered when you said you would. Pity other suppliers cant match you! ...Peter Dron
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100% excellent service, fast, efficient and friendly would definately recomend and use again. ...John Garlick
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Extremely pleased with the service provide. My sink arrived right on schedule, with great communication throughout. Would definitely use MyTub again. ...Paul Gardner
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