On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Arrives superfast and well packaged. Very pleased
...Johanna Duffy
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My Tub were very helpful during the ordering process with good and regular updating of information until the goods became available.
...Ian Birrell
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It is disappointing that you refuse to post small items when I was happy to pay internation postage with signature / insurance. The cost of sending 3 small items that would basically fit into an envelope is extremely high and to insist on courier service is disappointing.
Regards.
Alwyn Kennedy JP Vic
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Very sorry but we are not geared up to use the royal mail for deliveries.
Regards
MyTub
...Alwyn Kennedy JP
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Great service, good communication, good quality products, reliable delivery & good pricing. Faultless.
...Ondemand Plumbing
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Got the part I wanted straight away very happy will use them again thanks.
...Stewart
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Great service and polite staff but very very slow delivery
...Colin Hook Property Improvements
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Excellent and efficient service. Thank you!
...Mrs C M parnham
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Everything fine with the part but I was disappointed with the slow delivery.19 May until 1 June.
...robin drummond
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Excellent price and service .
...Warwick Currie
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£
£45.10 
