Although I did not find your website that easy to navigate, your Customer Services staff were very helpdful. They gave me the exact information that I needed to place my order. I was also pleasantly surprised to see the price of the items that I ordered through yourselves, and delivered by Plumb Centre, and the much higher prices shown for the same items on the Plumb Centre website!
...Michael F Harris
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Toilet seat and cover ordered, delivered and fitted within the week!!!
...Helen Coleman
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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
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Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins
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Hello Paul
Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.
Regards
MyTub
...Paul Witts
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all goods as decribed, reasonable price, free delivery. Most useful thanks Joe
...Joseph Brack
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The pump supplied is the wrong one, waiting for it to be collected and the correct one supplied.
...S OGUNGBOLA
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the two thermocouples arrived quickly and safely
...richard henderson
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Simple, quick and a good price plus couldnt find the goods elsewhere. Thank you
...David Iszchak
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Great service. Informed me via email with updates as to expected delivery and any issues. Thoroughly recommend this company.
...Alison Findlay
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Excellent and helpful staff,thankyou
...JohnPeterson
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£
£2325.57 
