My Tub managed to locate my discontinued taps, where others had failed - and they were delivered earlier than expected ...Adrian Bates
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With my order you stated that some of the items were obsolete. You suggested an alternative form your vast stock. These items not only fitted but were also cheaper. I received them in your started time frame. Thank you. ...Ian Bramhall
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Despite several delays from the manufacturer i was kept informed of progress and received the goods on the day stated. The item ordered was good value for money and i would certainly use mytub again. ...John Cheetham
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excellent service, kept me well informed throughout. Product exactly what I required for the job. Would use My Tub again. Thanks You.
...Martin Fagan
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Service I received was fine and prompt. I'm not a great consumer of you products, merely D.I.Y. but would use you again.
Regards
...Nicholas Hartley
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Very good value and delivered in good time. I would definitely use My Tub again. ...Greg Denton
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Thanks for your help with this
The lid on the loo seat broke but I could not find the correct replacement for ages
Then when I got the right product number I was unsure how to get the old one off
Then I could not source a replacement
I found your add on line
Found the right part
Spoke to someone helpful who explained how to remove the old seat and lid which I did while he was on the phone giving instructions
Bought the part, it arrived quickly and is fitted
Excellent service
Thanks
...petrea conway
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Part arrived on time 1st thing monday morning from you ! Awaiting fitting !
Excellent service and competitively priced ! ...ALAN LERRY
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The item I ordered was finally delivered after a substantial wait.
However, Mytub were good at communicating and I would definitely use them again. ...Mark Day
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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