Hi there.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
Wou
...Clarry Marriott
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Very pleased with the price. It was delivered on time.
...John Harris
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Excellent customer care and service. Great pricing and fast delivery.
...Elizabeth Truszkowski
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very good service collected items next day from local plumbase cannot fault overall service
...andy stoner
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Item delivered in good condition on the day that was forecast
...John A McBean
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fantastic great service well informed
...paul errington
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Everything went very OK but delivery. I placed the order and made the payment on December 23rd, 2010, with a kind request for special care since it was kind of an emergency.
I received a message advising that delivery was CONFIRMED (not estimated) on DEC 30th (refer to my order), but actual delivery took finally place on JAN 7th.
You may agree that £25.20 fee for 15 days to cross the channel (I live in Paris) is difficult to accept for me especially during such a cold winter :-(
I certainly will not renew the experience, although you have good products at very competitive prices because one can not afford to wait for 15 days to have his heater fixed during winter time.
...Raymond TOPIN
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Arrived as ordered on the day advised. Very good service and excellent communication throughout.
...Gwen Bayne
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Very good service, all arrived ok.
...Terry D
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everything fine, pleasure to do business with MyTub! thanks.
...John
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£
£1341.07 
