Very courteous customer service, excellent communication on delivery expectation, and a great price! What more can be said ...Brian Madden
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The boiler baffle plates arrived promptly. They fitted perfectly and the boiler is working as new. ...Michael Sandison
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Very Good service ...Richard Simmonds
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Excellent service Steve in Sales could not be more helpful. ...Paul Sands
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Faulty item replaced within days. Much appreciated. ...Yvonne Nestor-Ryan
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Absolutely fantastic service. Lowest price I could find and prompt next day delivery. ...C R Williams
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Smooth ordering process.
Items despatched and delivered to me as planned.
The goods were well packaged and arrived safe and sound.
My gas engineer will be able to give a more balanced view when he arrives to service my fire but I cannot see any issues. ...Brian Coupe
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Decided to purchase the required item at mytub due to the very cheap cost, mytub easily undercut Bristan by approx £35-40 (I am now beginning to wonder how Bristan can justify their high charges). And as an added bonus, mytub offer free delivery on orders over £25, a rare treat amongst suppliers these days.
However, my initial delight was short-lived. An estimated delivery of 10 days...surely you can do better than that. In fact, if it wasn't for an email on the 5th day to the support department regarding the order, it probably would've been longer than 10 days, since the order hadn't been processed.
Once the order was processed though, the part arrived within 2 days. A perfect match for the removed item, and it installed without any problems.
So, despite the rather long waiti ...Andrew Thompson
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great customer service and communication. Competitive prices too. ...Charles Nicholls
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A hard to find product was available off the shelf. No hassle, excellent service. ...Philip Kolbe
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