Very prompt and efficient.Fire now operational again. Part no. on the paperwork would havwe been useful for future reference. Thank you.
...Alan Chamberlain
|
All OK thank you.
...Philip Gasson
|
So pleased I was able to still buy the correct vermiculite for my Valor gas fire. I bought a cheaper pack first, of a different brand from another company, which had larger granules. Unfortunately, I found it caused quite loud popping noises when the fire was on. Using the correct vermiculite bought from your company has made all the difference. Also, it was delivered within good time.
...Julian Willis
|
Having waited in all day I received a phone call from the carrier stating that you had sent 1 by 1 unit instead of 1 by 4 pack of water filters. Is this correct. They also state that delivery will be some time tomorrow. Apart from this problem it has been a pleasure dealing with you. I appreciate being kept informed as to order updates
------------- ------------------------- ------------------------- --------------------------
Hi Peter
I apologise for the mix up in the delivery I have contacted the branch and they assure me your order has been re-ordered. The manufacturer in error thought there was only item on your order and so only sent us one filter. The branch say they sent the one item to yourself until the others came into stock. However the 4 items have been reordered and as
...Peter D Allum
|
item has been recieved , very happy with service.
...David Bingham
|
Excellent communcation and help in finding a specialist piece of pipe. Went the extra mile to locate the item -thank you.
...andrew Long
|
Very pleased, good value, helpful staff and order arrived safely, I would recommend MyTub.
...Barry Osborne
|
Service was very good
and I was kept informed of delivery updates.
Though I think they where let down by
there suppliers
...Ronald Shore-Marston
|
Very satisfactory. Will use you again.
...Grahame Platt
|
Not very impressed. I ordered a white REGAL slim Line S374001 6L Side Supply, and you have sent me a black Conceala S6216.
Not much use to me, so I will be in contact with you tomorrow to get the order right.
Alan Spencer
------------- ------------------------- -------------------------
Hello Alan
Very sorry this has happened, I hope it does not cause to much inconvenience. These errors are extremely rare and we will rectify ASAP.
Regards
MyTub
...Alan Spencer
|
£
£505.03 
