|Bit of a muddle on delivery which meant I stayed in for best part of a day but 3rd time lucky. Advice to others: always check first thing if item on the van on deliivery day. Otherwise the product and service were excellent.
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Good evening, I am sorry about the delivery mix up. I am also sorry we did not apologize at the time.
|Items were correct as per description and price point was great. However the 3 weeks for delivery of complete order seems was excessive.
...Craig Young - Livingston Centre Ltd co Savills
|Barring some slight confusion over a late item which turned out to be delivered on time ! my experience was very positive. Everything arrived when I needed it in the end, and the prices were very reasonable. My one criticism is that some of the pictures on the website are misleading, as they either show the wrong item or additional items which are not in fact included.
...Dr Alexander Morrison
|parts arrived as ordered on the day promised what more is there to say
|Many thanks for your help Little known Ideal Standard part was traced for me successfully.
|Very prompt delivery. Well done
...Mrs I Kinchin
|laurie was very helpful in finding the correct part i required, which i ordered and received the next day.
...john william barber
|order delivered morning of 29.03.2012 thank you for the excellent service you provided and chasing up the special connection collar required
|Lovely fast efficient service. Nice quality product fitted in seconds. If only they did a soft close version of the twyford visit seat . None the less I would definatley recommend my tub to everyone. : Thank you
|In reply to your request - we now have thank you all our requirements. It was a prolonged procedure. The units required where not available although they were on your list of products so I had to buy them locally. Each time I asked something else was not available. Your staff were excellent at all times and I cannot blame hem for lack of stock. One more thing and I know it was my fault it is not clear in the graphics that when you order from the page I expected to get the whole unit so when I ordered against the page your people had to inform me that for instance I only got the basin not the pedestal. I felt that as a designer of web pages myself it should have an underline that the facts are that you are not getting as the picture. Easy for you but not for the average layman. Than