On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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I ordered the product I needed on Tuesday and it arrived on Wednesday. What fantastic service - thank you!
...Caroline Green
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Very happy with the service
Goods arrived as promised
...Anthony Roberts - MINACK MECH MAINT
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Very good service. I shall use mytub again.
...Michael Williams
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Very good service and price ,I have told all my friends how good MY TUB is,i will be using you again Regards R Walsh.
...Richard Walshe - Richards fittings
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Very quick delivery and well packaged. Thank you
...Murray Sinclair
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Wonderful service - and you even realised when Id ordered the wrong thing - psychic too! I really appreciate that you emailed me to check what I actually needed rather than sending exactly what Id ordered. Thank you.
...Wendy Thompson
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Very good service and speedy delivery and well price,good comunication all round, wil use again in near future
thanks to my tub.
...claude lehuede
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I have only been using a computer fora month so it is all a steep learning curve to me at 80years of age. This was my first attempt to order on line and iwas learning on the go! However I did manage the order "eventually" and found it easy once I mastered the art so your programme must be user friendly or I couldnt have worked it out. Thank you for that and your help with delivery dates good service I thought. I can only get better! Irene Beeden
...Irene Beeden
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I bought some replacement radiatorthermostats.
myTub gave the best price by a long way and the items arrived
very quickly.
Nice job boys.
...Steve Atkinson
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£
£573.76 
