On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Fast deliver of the right parts Thanks
...The Pigsty
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Great prompt services and also great contact with customer services would highly recommend
...Darren Thomas
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Good communication. Delivered when promised. Very competitive price. Happy customer. Many thanks
...Malcolm Holt
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Fantastic service , on time as committed.
...FAIZAL T. UPPALATH
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Great customer service. Helped locate a part we needed.
Easy to order. Fast delivery.
...Appleby Park hotel
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excelent service..
...Nick Covill
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Excellent communcation and help in finding a specialist piece of pipe. Went the extra mile to locate the item -thank you.
...andrew Long
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Great service. came really quick. Very happy with the product.
Thank you very much
...Louise Silk
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Excellent service from Customer Care, if delivery is as good as order placing then this is a First Class Company to deal with !!!
...Dennis Underwood
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£
£276.89 
