Hi there.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
Wou
...Clarry Marriott
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
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although a 7 days wait was advised at order time, the item did arrive on the day that was quoted on the order. Item well packaged, and did the job.
...alan leiper
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Excellent service- thank you. I will be passing on your details to others.
...Lesley Bambridge
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excellent all round, nice price and delivered promptly.
...Ian Tomkinson
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Great price, great item replacement toilet cistern, great comms, recommended!
...Alex Kells
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A very good service.
...Mr.K. Goodland
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Impressed that I got regular updates by email to inform me of reason for delay and given apologies. Item arrived as described, good price.
...Dr Claire Ferris
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Great service. Delivered on time. Email enquiry replied to immediately. Would use this company again.
...LESLEY - WEBSTER
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Good value for money, good communications but very long delivery times compared with similar companies.
...Peter Mayer
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£
£1015.23 .jpg "Related item Odera Double V 1800 X 650 White F8520180065105v0")
