On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Very pleased with the product, price, and delivery service. Delivery was prompt, and when I had just missed the delivery man, I phoned up and he returned within the hour, extremely impressed!
...Carol Hanney
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Arrived as ordered on the day advised. Very good service and excellent communication throughout.
...Gwen Bayne
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Very helpful, very quick delivery and exactly as described. THank you very much excellent customer service.
...Linda Hodder
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small problem over the product description but was sorted out quickly
good service
...mark whittam - climate control support limited
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Because my first chimney pot was broken in transit, your very nice gentleman called Steve kept me informed of the progress of my replacement chimney pot which I was delighted to hear. It is now waiting to be fitted
Thank you very much for your great service
Regards
Mary Pollard
...Mary Pollard
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Product as described. Delivery on time. Thank you.
...Mr Daniel Scherer
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Generaly good service but disappointed with delivery promise should have been Friday, then Monday, finally arrived TUESDAY PM
Usually better, Christine is very helpful.
...WENSLEY CONTRACTS LTD
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Effective and efficient service from start to finish regarding the product required.
...Peter Hampton - Hampton construction
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Excellent service delivered on time, would order again with them.
...jon pullen - J R Pullen
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£
£342.92 
