This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Great service, good communication, good quality products, reliable delivery & good pricing. Faultless.
...Ondemand Plumbing
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Very helpful, very quick delivery and exactly as described. THank you very much excellent customer service.
...Linda Hodder
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great to do business with a professional company for a change. delivered on time without delay. many thanks once again and hope to do more business with you in the future.
...RJC CARPENTRY SERVICES
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Great service. Informed me via email with updates as to expected delivery and any issues. Thoroughly recommend this company.
...Alison Findlay
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Excellent personal service with regular communication.
Really impressed by the trouble the team went to for my small order.
...carol barbero
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Nice one Laurie ! Surf on dud
...Clarisford Developments Ltd
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All good fine fast clear service MANY THANKS
...Dave monk
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Hi,
Christine in your sales department was very helpful and helped me track down some parts for a boiler i was struggling to find elsewhere. She sourced the parts you did not have on your website which was very helpful indeed.
I have never used you before and would be happy to again. My only complaint is that on your website you have a big selection of parts which is great but for someone like me who is not that sure of what they are buying from a description as a DIYer its very important to have pictures to reassure that what you are looking at is what you want. I found one of the parts i wanted on your website but quickly looked else where because there was no picture. It was because i got the part numbers i needed and with Christines help i then was confident to buy the parts.
...Sam Plumbe
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Good service,goods as described and delivered on time
...Leon Benjamin
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£
£633.21 
