Exactly as it said on the tin. Couldnt ask for better service. ...Alan W Harper
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Great service, good communication, good quality products, reliable delivery & good pricing. Faultless. ...Ondemand Plumbing
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The item wasnt delivered when they said it would be but once I queried it, the communnication was spot on from there and they were very apologetic and i now have a working toilet again so cant complain too much!! ...Chloe Whiskin
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Very good service , had question regarding delivery time person on phone could not do more to help even sent me update on text ...stephen - SW Mechanical Ltd
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Fab service from the team at Mytub - especially sorting out my problem after I ordered the wrong item!!! ...nicholas burns
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Significant stock issues leading to late delivery and delays to my build. Very unsatisfactory.
Also, the need to send emails via your web interface is annoying if you are not at a computer trying to do it from blackberry.
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Hello
The goods you ordered are specialist commercial and not a common item. I also see there where 3 items to your order but only one was stock checked which maybe the result in your disappointment, I am sorry you have been inconvenienced.
Our notes system logs you in and takes you to where you reply from a one click link in the email.
Regards
MyTub
...Nicholas Farhi
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thanks so much! part arrived today, thanks for sticking with me and searching high and low for this! many thanks again love jim x ...James Randell
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Excellent service. Was updated by e-mail regularly re delivery. When I contacted My Tub by phone the customer advisor was very helpful.
...john smye
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All good - no problems. Correct part, good price and delivery, whats not to like ...Arthur Dalton
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Although my order was delayed, there was communication throughout. Customers do not get annoyed because a delivery has been delayed. Most people are reasonable enough to understand that things sometimes happen which are beyond the companys control. What customers find annoying is when the company cannot be bothered to keep them informed.
I was fully informed on progress practically on a daily basis and the item was actually delivered 6 days earlier than estimated. I am happy and particularly impressed with the level of customer service. ...Miss Aigoro
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