Customer FeedBack

Service excellent, wwas kept informed of progress. Product delivered at time stated. Product delivered undamaged. Useful feature on web site: estimated delivery date and it was correctly estimated.

Great company can not fault it in any way great service many many thanks regards from Terry

just thought it would of arrived quicker , i chose this company because it was in the next county, the postage and package was over priced for the time it took to arrive

Thanks. That sums it up really. Great product, great price, great customer service, kept me informed at all times. Quick delivery with no issues. Told when the delivery would be, called beforehand spot on.
Trust them they know what they are doing.

Excellent service from ordering to delivery. Well done

Great service and kept well informed of the status of my order.
The only website I could find that sold the parts I needed and probably saved me over £300 in service engineer call out charges.
Found my tub by googling the part number I was after.
Great website, great service, definitely would recommend to others.

Excellent prompt, efficient service. Very good value for money.

great customer service as always kept informed buy email of when delivery would be made.
will always use my tub again as my first choice next time
thank you

Great service at reasonable price.

Brenda, you are a star. Fantastic customer service.
Bought a Myson towel rail element from MyTub that sadly malfunctioned after 18 months. 2 year warranty confirmed by Myson. Brenda went out of her way to arrange a replacement part, having to navigate a challenging supply chain in order to get it to me.
Will definately shop with MyTub again.
Thank you

we are thoroughly disappointed with the service we have received. the order took a very long time to arrive, when it eventually did the number of parts we ordered was wrong. after complaining about a missing part it arrived the next day which leads to the question why did they take so long to arrive in the first place. the price is very good for the parts we wanted but the service let you down and I dont think we will be using you again.

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Dear Mr Skipper

Good day, I can only apologize for the errors. We have spoken to that area of supply chain. This is very rare.

Laurie - MyTub

The order was fulfilled and delivered quickly. We are kept updated throughout the process. Very happy.

Hi,

Good service and delivery: thank you. If I had known you were part of Wolseley I could have put this on my trade account.AF

Thank you for the prompt reaction by your team.

Excellent delivery speed and on time.

Many thanks.

Regards,
Mustafa Alkindi

Easy to navigate website desktop version, Wide range of products, Great Service, Good Prices, Fast Delivery, top marks, will use you again and recommend you!

Great service and great price many thanks

Without this company we would have to have bought a new boiler. They were the only people to stock the part on an old but very usable boiler. Excellent communication and service. Would highly recommend them

I received my order as advised on Friday by a very pleasant man, toilet seat all correct and a very good experience from start to finish. I wold recommend your firm for good service.

Excellent service. Thank you.

BEST PRICE OUT THERE :

I have used your company twice to purchase new toilet seats for our GP Practice. On both occasions the website was easy to use and the delivery was very quick, I would not hesitate to use your company again or to recommend you to other people, I have received excellent service.

Very good service from the first initial contact through to delivery.
Very helpful staff and extremely good product.

We are very pleased with the way you handled our order. The handset for our shower is fitted now and working perfectly. Thank you very much.

Thank you our order was delivered at 2.30pm on Monday 22nd May - the part fitted perfectly. Many thanks for your efficient and prompt service.

It took a ridiculous amount of time to receive this item and there seemed to be a very long supply chain.

Item arrived promptly, is just as described. An excellent service all round. I particularly like the fact that you ask for feedback. So many companies are not interested once they have sent the goods.

Very pleased with the efficient way you handled my order. It arrived on the date you stated and you kept me up to date with the order. Would highly recommend your services. Thank you.

1st Class service and extremely fast delivery. My local shop said they could not supply replacement coals aerator tubes for my gas fire because they were very fragile and always arrived broken. Well these were extremely well packed on bubble wrap and arrived in first class condition. All the coals matched up exactly with the layout diagram.

very good was all kept updated on the progress would use it again when needed

Good service for a difficult to source component. Email saying it was delayed arrived after it was delivered but not complaining!

Thank you received my order, item has been fitted, great service

Great service. Delivered when promised
Faultless. Thanks guys 👍🏼

Only niggle: I waited in on the estimated delivery day but received an email at 4pm saying it would in fact be the following day, thus wasting my time. Luckily, Im retired! Communications otherwise good.

Thanks to the tenacious efforts of Brenda and Christine you have been able to locate and supply a vital, but rare component for my very old boiler. Without this part the boiler would probably needed to be replaced. I was constantly informed as to progress, always in an efficient and courteous manner. These two ladies are a credit to your business and are the foundation open which successful businesses are built.
Very sincere thanks to all concerned for your efforts
R.B.Waddleton

Thank you for great service, I am delighted with the product.
The communication was great and easy to to business
I have reviewed on trustpilot

Nice friendly service, with regular updates.

Regards,
Mark

You found an obsolete pump which no one else could find for which I thank you.
Now for another item,a Grant RFT thermostatic controller.My one has had the transmitter part damaged.
Please advise.

hi, thanks for a good all round parts, service, and delivery. All good. cheers, James

Thank you for your VERY prompt excellent service for product needed asap
All arrived as stated

Thanks for the good all round service, parts, and delivery. all good. cheers, James Wolstencroft

very good service, our order was delivered when we were informed it would be, a fast and satisfactory service. The web site was easy to use on a lap-top. The product was exactly what it should be. I shall use My Tub again should the need arise. Many Thanks

Found the service good with no issues receiving the order.
I did however, when looking for the components by name the item was not so easy to find.
I did have the manufactures catalog and was able to search by product code which worked well.
Would recommend to other engineers
Philip JP Heating Installations Ltd

Great product, arrived quickly. Hassle free shopping for an item that I couldnt find anywhere else cheaper!

Highly recommended.

Order received within stated time, very pleased with the delivery.

Order delivered on time and as described.
Web page is easy to navigate although a tad basic in looks. Does the job though.

Your service has been excellent. The part I wanted has arrived and been fitted. Your customer service is excellent, keeping me fully informed at all stages. Thank you.

Great service and terrific staff. Thank you so much for getting my order to me in time.

Fantastic service and really helpful chasing down delivery

Great service, genuine parts and arrived on time. Very friendly staff. Please add images assigned to products on your website as not always we know the part number were looking for.
Thank you.

Excellent communication will re order