Excellent service/price, kept us informed of progress of order, goods received 7.10am on the given date. Would certainly consider using the company again when the need arises. ...Shirley Keen
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Very efficient service ...Barry Hills
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excellant site, great service, great product and great website to find what you are looking for. Will use again due to the fast delivery and great service that you gave to me. product identicle to item required so there was no need to mess around, simples. ...Craig Morris
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful. ...Bernard Adams
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Brilliant service; quick, cheap, professional. Would recommend mytub to anyone.
...Stephen
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Super experience ...Ran Hergotch
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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin ...Emma Sproat
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Thank you I received my order in double quick time a very professional service and Im sure I will be using you again.. ...tony cadwallader
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Great customer service and quick replies to any emails regarding my purchase. The part was sent out quickly and my boiler is working perfectly in fact better than it did before ...Duncan Kerr
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Delivered on confirmed date,every thing o.k. ...A.Flint
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