Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
...A Randall
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Good website and good communication - Delivery came on time - Packing could have been better as its a delicate bath panel and it was only padded at both ends but the edge, top and bottom, wasnt protected and there is slight damage a dent along the top but luckily it does not show when fitted, as long as it doesnt make the bath panel susceptible to cracking at a later stage.
...Douglas Martin
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Great service from start to finish. A1
...Brendan Queenan - QOD Construction Limited
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I ordered a replacement part for my fire. It arrived in just over 24hrs - great service. I will use My Tub again.
...Angela Robertson
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I had a really great experience with MyTub and would definitely recommend. I wanted a plinth heater and accessories but was struggling to find the particular model I wanted anywhere and the one place I did find it, it was at a hugely inflated price. Im so pleased I found MyTub. I gave them a call and after holding for a short time theyd sourced my product and said they could provide it at a much more competitive price than Id found elsewhere. Perfect! It was delivered a few days later and was just what I wanted. A really great experience and very much appreciated. Thanks.
...Janet Johnson - Johnson Gardening Services Ltd
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Straightforward, effective service. Prompt response to a minor payment issue. Reasonable prices. Thank you.
...Steve Edmondson
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Very good service once again, good communication, prompt delivery, many thanks.
...RDW Plumbing
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Service good. Only gripe: got email to forewarn about Friday delivery. The someone tries to deliver Wednesday before. Ultimately Friday morning so back to plan A but a bit confusing. Otherwise fina.
...Frederik sJacob
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I have no complaints whatsoever. My request was dealt with promptly and efficiently without any trouble. Thank you.
...John Carnall
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Well done guys, you sourced an obsolete part in 48hrs, great communication, first class service, your number is now on our board!
...Brooms Park Ltd
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£
£24375.75 
