Delivery was slower than I expected but I was kept informed about progress and it arrived on the day that was promised. Overall happy!
...Dave
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MyTub have gone way beyond the extra mile in fulfilling my order after items went missing in the post. Even though the problem was not of their making, the customer service team have been second to none and they stayed fully focused on my order until all issues were resolved and for this they have my gratitude.
In general, I found MyTub very easy to deal with and the whole experience for me was positive as they provide an excellent level of service, quality components and very keen prices.
Ordering was very easy through the desktop website and although I did not have need to use the mobile version, I have no reason to think that there would be any issues.
...Paul Anthony
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delivery was very slow. It took 10 days from ordering to my door, which very slow if you need something urgent. the ordering on the net itself was easy.
Would think twice if I needed something in a hurry
terry
------------- ------------------------- ------------- ------------
Hello Terry
Unfortunately only the manufacture hold stock of these and they were out of stock at the time of your order.
Regards
MyTub
...t.d.taylor
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While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive.
...Conor Donnelly
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Super fast delivery. impressed with service second to none
...kenneth wood
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MyTubs service was exceptional! The gentleman went out of his way to help me with my rather obscure request. In fact, he took it on as a personal quest, going off to investigate, calling me back and showing a genuine interest in solving my problem. My only negative comment would be that the website or the part that I was searching could do with more photographs.
...james senior - james senior design
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I found the whole experience of ordering form you very efficient. The order confirmation, updates and delivery were all sufficiently detailed and prompt. Packaging was adequate and the delivery operative polite and well presented.
...Mark Reid
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My goods were not delivered the day confirmed and only delivered the next day after chasing.The staff at My Tub were very polite and curtious.
...Louis Fleury
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Great service from start to finish. Easy to order on line, good communication throughout and speedy delivery . Thanks.
...Darren Plowman-Read
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Well pleased with order was able to pick up at our local Plumb Center. Fire looks lovely now with the new coals
...Mrs Norah Powell
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£
£17.78 
