Not sure what happened with this one but initial 30 day lead time to obtain everyday plumbing materials isnt acceptable to my customers, especially as these products are manufactured in the uk. The order was fulfilled with 13 days after agreeing to pay an additional £9 VAT delivery charge. This is however, common in the UK plumbing supply industry & by no means exclusively a MyTubWolseleyMcAlpine problem. All products turned up as described and the communication by MyTub was very good. This has not put me off ordering from MyTub who are usually very good & this may have been out of their control.
...Ondemand Plumbing
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A very fast efficient service, from ordering to delivery and communications were excellent. A pleasure doing business with you and i will recommend your company to friends.Many thanks Graham. ...graham jack
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Product arrived in good condition. Speedy service, exceptional customer service. Easy delivery or pick up. Very happy. ...SUZANNE ENGLISH
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I was very impressed with the level of service I received. The order process differed from that advertised on the website but I was kept informed all the way and given the option to cancel the order and look elsewhere.
Steve was an absolute gent throughout.
5 stars. ...Steven Rule - The Billowing Loaf Ltd
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Products at a good price, but painfully slow delivery by todays standards for easy to source items. ...Reid Carter Wilson
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We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done! ...Alex Docherty
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Hi,
Product arrived when advised. Communication was good and item was as described.
Wish it was available in white though ...
Thanks ...Anthony Hill
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Order deliverd correctly and in good time. Delivery driver made exceptional effort to deliver. He walker 3/4 mile to house due to difficulty in turned his vehicle around. ...Alan Chaney
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Very pleased with service, i ordered the wrong size but was easily put right by email.
Also a lot cheaper than my normal supplier.
Stuart Parsons ...Scott Combustion Ltd
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good service and price, only downside was that some of the parts were loose in the box and I was lucky they were not damaged.
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Dear David
As the goods are delivered buy our own guys from branch, there is no need for excessive packing, the goods are loaded and delivered to you the same day.
Regards
MyTub ...David
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