This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Very pleased with the products. Was able to put the on my existing gas fire with no problem. I was relieved I could still get replacement coals as my fire is over 10 years old. Slight confusion regarding delivery but this was sorted out quickly.
...Lisa Foley
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There was a minor hiccup with this order, but that only highlighted the superb service that My Tub gives when all is not well. Full Marks to them!!! PS - All went well in the end.
...Alexander George Todd
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Totally 1st class thank you. If I ever need another boiler part you will be my first port of call THANKS AGAIN
...Rob Poulton
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First class to deal with. Great comms from Christine and part arrived on schedule. Definitely use my TUB again. Highly recommended
...dugald Macaulay
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Fast, efficient and good advice regarding obsolete equipment. Well done Mytub!
...Stewart - Stewart
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Filter took a while to be delivered and I had to modify it a little to fit my attachment. Good price and efficient paperwork
thanks
...Roger Lawson
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goods arrived on time. Good service
...Suzanne Brayley
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I recieved correctly my order.
Thank you for your professionalism.
Sincerely
...MARIE HELENE AUGIS
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All round a very good service. Would definitely use them again .
Regards Stephen Hindley
...Stephen hindley
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£
£6562.00 
