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Despite an serious error on my first order with MyTub I was suitably relieved to have the matter professioinally and honestly resolved as it was apprantly due to a typing error on your webpages which has subsequently been rectified. Thanks particularly to Rachel who handled the matter efficiently and fairly. The final outsome is staisfactory. ...
...Peter Mundy
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Very happy.Everything went nice and smoothly. I hope to use you again in the future. Thanks for your help...
...Michael Chessman
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Very pleased with the service and the way I was kept informed at all times. Can highly recommend. Thank You....
...Eric Agar
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I ordered some coals for a gas fire which included delivery, but due to the delicate nature of the coals you would not deliver I dont know why you show something on you web site that you cannot deliver. You then had to re credit me for the delivery cost. The item was then sent to another distributer which I had to collect from.
All this took me numerous phone calls and over a weeks wait I would have been better going straight to the local distributer....
...ken golding
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Fast reliable service. When an issue arose with a damaged bath delivered direct from their supplier this was impressively resolved and the bath was replaced the following day - brilliant!...
...Richard Stevens
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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way....
...Barry Elder
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First class service all the way from ordering to delivery, your on line order tracking service is particularly useful.
Ken Scott...
...W. K. Scott
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I have had absolutely outstanding and excellent suport from one of your technical team, Mr. Laurence Fineran, over some basin taps.
His responses and advice have been superb, I cannot praise him enough. Please pass on my thanks.
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...Trevor Newborn
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Excellent service from ordering to delivery ...
...Alwyn Keith Good
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First rate service. Good product at competitive price delivered quickly via Plumb Centre at Trowbridge who rang re delivery...
...Peter Brown
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more reviews... |
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