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I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub.... ...Arnie Burrows
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Everything was great, excellent prices, delivery was when i was told, no problems at all, will buy from company again. ... ...cml joinery
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Supplied exactly what I wanted, and although it took a little while to arrive, i was satisfied with the service.... ...Peter Young
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Good price & quality, but delivery quite slow.... ...Timothy Salter
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Highly satisfied with whole ordering process, and especially the very prompt delivery well ahead of schedule.... ...Robert Elward
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Delivered on time, good value, I recommend Mytub Ltd... ...mark waits
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I ordered a replacement part for my fire. It arrived in just over 24hrs - great service. I will use My Tub again. ... ...Angela Robertson
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Excellent delivery service, & total bill considerably less than Amazon.uk would have charged... ...RA Pettifor
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Good service and after sales support.... ...Ashwin Parekh
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Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.... ...Tracy Reinmiller
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