Im happy with the service from My Tub. The team was very helpful in finding an alternative item for me when my original order counldnt be completed.
The team sent pictures of the item to help me make a decision and processed a refund as the alternative was cheaper than my original order,
Very happy with the teams overall service level and would use My Tub again.
...Mr S. Skinner
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Good price, prompt delivery - excellent customer service. Ordered online and Internet problem meant I had to start my order again. Second attempt worked no problem. Within minutes I got a phone call from a charming lady who said she had noticed that I appeared to have ordered two firebacks within minutes of each other. Did I really want them both or just one I told her what had happened and she said not to worry she would sort it out and arrange to refund my card.
Great service - thank you.
Barry
...Barry Perrott
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slight problem sorted out superfast ...Anthony Vance
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Thank you for your help and trying to make us happy with the order! Thank you for cooperation!
Looking forward to order from you next time! ...Roxana Crisan
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One of the best companies you can deal with
always quick to accommodate you
And the order is outside your door before you got time to order ...Mr Ike Phiakkou
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Right product at a good price and very quick delivery ...John Newborn
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Nice easy trade thank you ...Gary Mills - Decorum
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Great service mutub, arrived when promised. Useful piece of kit usual MacAlpine standard.Many thanks. ...Keith Jagger - K J Surveying Ltd
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The only words I can say are that I got a perfect service, magnificent service and 6* yes, its six star support! Amazing service! ...Agricel Lda.
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I recently had a domestic emergency with a broken diverter valve in our en-suite Aqualisa shower. Having done an internet trawl, MyTub seemed to be the only supplier with one in stock, when even Aqualisa the manufacturer had none. Your sales team gave me great advice over the phone and I ordered what I believe was the last one left across the whole supply chain! I paid the extra for next day delivery and hey presto, it arrived as promised yesterday. It was exactly what was required and my plumber fitted it this morning. Job done ....... what else can I say!!! Thank you .... outstanding service ....... Happy Christmas !!! ...Richard Lewis
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