The order turned out to be more complicated than I thought, but MyTub stuck with it until I had the items I needed. Their communication was excellent throughout, and I am very impressed with the level of service. I will definately use MyTub again. ...Robert Walton
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Hello Jeannette we have collected the door now and have it home for the workmen coming tommorrow. Two very relieved and happy customers here! I cant thank you enough for the level of service you provided from the moment the order was placed - we put ourselves under a lot of pressure by placing the order so late and in such difficult weather conditions and we count ourselves very fortunate indeed that we had someone like you on the other end dealing with our order. You could teach a lot of big high street businesses a thing or two about customer service and I look forward to placing more business with MyTub in the future. Have a very merry Xmas. John & Gail.
...John Bain
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Excellent price - prompt delivery - you siad what you would do and did it. Well done! ...Eric Pavyer welwyn.org.uk
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i was looking for a panel to fit my poise spa bath and was having real problems but this one is perfect, easy to fit, looks good, at a good price and with free delivery within 3 days. ...Mark Turner
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I cannot fault the My Tub service and would recommend it to anyone. This is my second order and I was pleased with the way a slight hiccup was dealt with in regard to non-delivery at the confirmed date due to sickness at the delivery company. On querying the non-delivery through your portal, the issue was promptly pursued and a revised date given.
I feel perhaps the wording in the online catalogue could be a little clearer in regard to alternative andor compatible products e.g in regard to my last order Alcona toilet suite under AR1145, under notes you have AR1148 alternative with horizontal as opposed to bottom outlet , AR2342 compatible cistern, AR7815 compatible seat. That said, I did manage to order exactly what I wanted.
...Robert Culley
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Brilliant service. Very well packaged. ...sabrina allybokus
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The product was good but it took a very long time to arrive. I think it was the best part of two weeks. I would have thought that this would have arrived in no more than twothree days. ...A3 Home Electrics
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Many thanks for an excellent service and very efficient customer relations. ...David Calder
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the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
...langley grammar school
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My order was placed at noon Thursday and delivered noon Friday.That is what I call excellent service.Would use this site again.
Thankyou
Keith Barrow ...Keith Barrow
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