This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Thank you a quick and easy purchase that was delivered in a timely manner.
Many Thanks
Mr Wilson
...Mr Wilson
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Mytub were very helpful and service was excellent.
...Helen
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I was very happy with service, in particular with responses to email queries.
Delivery was a little slow but did appreciate that you delivered to Rep of Ireland. Id be happy to recommend my Tub.
Many Thanks, Maeve.
...Maeve O Connor
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Fast reliable service. When an issue arose with a damaged bath delivered direct from their supplier this was impressively resolved and the bath was replaced the following day - brilliant!
...Richard Stevens
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Very pleased with product and service provided. My plumber found it easy to install, and it works fine.
...Tim Bartlett
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Kept informed of when deliveries would take place and of any delays. Very good service and would use again.
...Maureen Rooney
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Products were good,
Delivery was extremely poor.
Was kept aware, but only after chasing Delivery Delay
...Adrian Stevens - Adrian Stevens Plumbing
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The wording Does not have an automatic price update please enquire really means the price quoted on the page is meaningless. I checked the stock on the system and received an email saying the item is in stock. The system allowed me to order and pay at the price shown but I was then emailed and asked if I really wanted this colour and if so the price was 50% higher because it was a special order!
As far as Im concerned I was offered goods for a price, I accepted that offer and paid that price and then was told the price is significantly higher. I dont consider this to be good practice and recommend the wording be reviewed.
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Hello
This is a very valid point and one which will get addressed thanks. Price on application may be needed to preven
...Susannah Leyden
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Pacakge delivered on time. However, the packaging was opened and in a sorry state when delivered. Lucikily there were no missing items.
...P Saujani
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£
£100.04 
