Very good service. Quick and efficient on the phone and went out of their way to help me out with a difficult situation. Delivery came within 24 hours of confirming the order. Many thanks.
...Charanjit Ryatt
|
Although I find the service you provide in responding to, and following up on, orders to be very good, your website is most confusing. There is far too much peripheral clutter, but where precise detail matters, as in giving sufficient detail of individual items available (the different types of P trap lavatory, for example), there is only the vaguest information. Thus I ended up ordering the wrong type of lavatory for my existing system. My plumber will work his way round this, but all the same I feel let down.
...Trevor Peach
|
I will be completely honest ,i found the ordering and the delivery prety good ,but i found that the communication i received from a lady called christine was brilliant ,the item i ordered was not in stock when it should have been ,and i received messages, informing me of what was going on and when to expect my delivery.
all other companies i usually deal with leave you guessing when your delivery is due .to me communication is everything,how con you plan something when you have no idea where your parts are .
...david shorter
|
Great service.
And they even rang me to check my order as I had inadvertently ordered 2 of my 5 items in the wrong colour which I hadnt spotted
Michael Bottomley
...Michael Bottomley
|
Excellent service . Product arrived on the stated day.
...PETER THOMSON - PETER THOMSON
|
I cannot speak highly enough of the fantastic level of service offered to me by your sales representative Christine. Not only were your products competitively priced but were needed at short notice by me, Christine arranged 1 item locally for me to collect same day and sourced another item and organised next morning courier delivery. I will not hesitate to use you again and have given your details to my gas fitter and advised him to use you for parts also. Many thanks again for the fantastic service Christine.
...Simon
|
Good communication. Managed to arrange to collect part as I was local. Very professional and good customer service, plus part was nt expensive.
...Stephen Gomersall
|
Hi,
Items were delivered in good time, however one point I would like to make is that the 3m length of chrome plated copper tube was in fact 2x 1.5m lengths.
For me, this is fine as the tube is intended to be cut into 3 pieces for supplying a chrome towel rail and supply into a shower, however for someone else this could have affected their installation.
Can you identify this some how withinthe detail on your website or even sell it in 1.5m lengths instead of 1x 3m length
Otherwise, everything was as expected.
Thanks,
...Mr Peter Suttle
|
Quality goods exactly as described and prompt efficient service.
...J J PENNINGTON
|
Goods received as ordered and as per estimated delivery date. Thank you.
...Adrian Porter ta
|
£
£48.76 
