|very efficient, thanks.
|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|Simple ordering process , delivery on time, goods as ordered
Fast simple process, happy customer
|Got the product I wanted at the best price I could find. Slight mix up on delivery date and pedestal came later but sorted out OK and very good customer service. Would give 4 out of 5 given mix up but 5 out of 5 if it were not for that. Would definitly reccommend and go back if I need anything in future.
...Mr P Mooney
|Needed two deliveries to complete the order, but other than that this was a good service.
|Extremely pleased with service, good communication and quick delivery. Thank you!
|My order was correct and delivered before estimated date.
...Mr B E Chalk
|A really efficient service, supplying our needs very promptly and at an ecellent price.
|order arrived on time and as described. thanks.
...mr Paul East
|Please be aware that all goods were received safe and sound, but had to be repackaged by your courier PTS as the weight and volume of goods were too much for the padded envelope used.