Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa
...David Morris
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Goods received as ordered and as per estimated delivery date. Thank you.
...Adrian Porter ta
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Thank you for exceptional service, part arrived practically before i ordered it.
Thank you Jeanette and other members of staff for your help.
...Ivor Thomas
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I have received the item,it is now installed and appears to be working fine. Thank you for a very smooth transaction. Dermot
...Dermot Wright
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Great service always willing and able to help
...Hilux Electrical Services
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Fantastic and delivered promptly
...Georgina Pearce
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Overall good service. Quit expensive delivery charge for a small item.
...Jeremy Shearmur
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Boiler nozzle arrived well packed but took over a week. I believe this was due to the item being out of stock. However it was the exact type required.
...Guy Greenwell
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Glass splash-back arrived badly broken. I rang My Tub immediately and they agreed the return and arranged a replacement to be delivered. Good service with good communication by telephone and follow up e mails.
...Peter Hull
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Sorry about the misunderstanding over the order which you quickly rectified.
Thank you for a friendly and efficient service.
...John R Thomas
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£
£6562.00 
