What can I say, great price, great service, great communication. From order through to delivery I was kept informed of what was happening, goods arrived when I was told they would. ...Duncan Kury
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I was really pleased that MyTub was able to supply a Mira Tile Upstand Kit at such a good price £19.92 as opposed to the £28.70 RRP. However, I was most unhappy about having to pay the relatively high £12.50 VAT delivery charge. Jeanette at Mytub, though, told me that I could avoid paying for delivery by collecting the item from my local Plumbcenter store. This was no bother as it was only about 1.5 miles from my home.
Not wishing to pay the £12.50 VAT delivery charge, I might well have purchased the item from another internet store had Jeanette not mentioned Mytubs collection arrangement with Plumbcenter. Perhaps Mytub should publicise this arrangement more on their website.
Overall, Mytub provides an excellent and very helpful service.
...Dr Michael Devine
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Fast delivery, great customer service when I changed the order, best price on the net - perfect!
...Richard
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub ...ELCCH
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Order was delivered on the day that was quoted and arrived in perfect condition. I found My Tub communicated every stage of my order to a high standard and I have been thoroughly satisfied with the overall service from the start to completion. Would certainly use again. Many Thanks. ...James Rooney
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A very impressive service! Excellent communication throughout and delivery exactly as stated.
Thank you so much. ...Mrs. S. W. Hewitt
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Very quick and efficient service kept us well informed at every stage ...R J Malton
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Everything worked without problems, thank you. ...Arnald Grabulosa - Dept. Quimica Inorganica UB
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Many thanks for the Valve, great communication and a great price, Many thanks ...Vigo Limited
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Arrived on time. No problems. ...David Hamilton
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