We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way. ...Barry Elder
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Great service ...border cookers
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My order was handled efficiently, I was given a delivery date and the goods were delivered on time, 48 hour after placing my order. ...Barry Barnes
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Products were received quickly and I was informed of the order status every step of the way ...Despina Fletcher - Vale of Aylesbury Housing Trust
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Excellent service, ordered Saturday afternoon and the item arrived on Tuesday morning, well packaged and as described. Great communications throughout. Will definitely use mytub again and recommend to others.
Many thanks ...MarkT
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You always keep in touch and let me know how the order is going. Thank you Debbie.
I find My Tub very useful for finding obsolete parts that are difficult to come by. ...Terry Young
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First class as ever ...Ondemand Plumbing
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Good delivery, products received in good condition, all as ordered.
Good service ...Southcroft Engineering Co Ltd
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Very good service- the shipping cost went up because of the end supplier. The gentleman at Mytub was so apologetic and was more upset than me about the increase! He is an asset to your business. The shipping was also very good and arrived as forecast. ...Michael Ascherl
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Item delivered on date promised at 7am despite being during peak Christmas period. Cheers. ...GEORGE SHEPHERD
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