Hi there.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
Wou ...Clarry Marriott
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Excellent communication and service! Such a contrast from a previous company we had used. Wish we had found MyTub before. Would definitely use them again. ...Sonia Weston
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Good value for money, good communications but very long delivery times compared with similar companies. ...Peter Mayer
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fast delivery and excellent service!would recommend and use in future, ordered 2pm yesterday, delivered 9am today, Excellent. ...Henry P Robinson
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order delivered correctly and promptly. Thanks ...Anthony Harris
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Thank you for your prompt sevice, cannot fault you!!!!! ...Mrs L S Ward
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Your service has been excellent. The part I wanted has arrived and been fitted. Your customer service is excellent, keeping me fully informed at all stages. Thank you. ...Bruce Mountain
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your service was fine and date of delivery reasonably accurate.Reply to a question was speedy and I was well satisfied.Thanks ...d j wright
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Good service with genuine parts all available on your website and if there is a problem you quickly sort it out. Thank you ...Presbytery Guest House
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good communication and goods as expected ...St Monica Trust
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