Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
|
Very Happy - the product arrived the day it was meant to, and although we werent home, they came back with no fuss and redelivered.
...Glen Keller
|
Product matched expectation. Delivery was inconveniently delayed but service was exceptional.
I was kept well informed and knew mytub were proactively working to sort things out.
I would definitely recommend and use mytub again.
...Lawrence
|
A very good service, delivery exactly as planned. The response and comunication is good, but best of all is the friendly and knowledgeable response to all telephone querie. Prices are good and would certainly recommend My Tub to all, Great service.
...Raymond Port
|
Delighted with the prompt and efficient service. First class!
...Gillian Cripps
|
Jeannette - Thank you for dealing with my order details so efficiently. Sorry I had to cancel same - not your fault. Would definitely use your company for any future requirements.
...Arthur Avery
|
Yes I have now received my motorised valve but not without a hic up ! I appears that some where alone the process of sending me the valve my delivery address was manually transferred or maybe read from a post code. I gave you the address of Bucksburn Academy and the package was addressed Bucksburn Clinic. I was good fortune that you put my mobile phone number on the parcel and some kind health visitor called it!
Any how I am pleased with the valve and will not hesitate to use you again because your pricing is good and the delivery is quick potentially!.
Thanks Peter
...Peter Maltin
|
Part arrived OK, Thanks
...P Brereton
|
I will be buying through MyTub again. I appreciated the personal touch when there was a query about the delivery of the items I had ordered. Items arrived as promised and in perfect condition. Many thanks.
...Martha Turner
|
After a mammoth search starting with Bristan for a 5inch Shower Rose Chrome Plated and visiting a number of websites I finally came lucky with MyTub who promptly confirmed it was in stock and so placed an order. Many thanks for the quick email confirmations and delivery this morning at 10am, great service and very pleased. Vivienne
...Vivienne Learmonth
|
£
£801.60 
.jpg "Related item Grundfos Mq 3/35 1ph Mq Booster Pump 96607287")
.jpg "Related item Grundfos Jp 5 Jet Pump 230/240v 1ph 46520012")
