This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Very good service. Had the part I wanted despite originals being out of production.
Very helpful telephone staff. John Robson
...john robson
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All delivered as promised. thank you
...DAVID TARBARD
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Thank you for keeping me updated on the problems with delivery time for this item. Excellent service.
...David Clark
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As described, good price, quick delivery, thank you
...BH
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Prompt service online and with delivery since we needed this replacement asap. Many thanks.
...Mrs
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First bath panel damaged and returned to Plumb centre. Replacement bath panel received and now fitted. Very satisfied with service from My Tub.
...John Bryson
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delivery driver said we would of had our order on friday but someone had put the wrong postcode on the parcel eg 5dp instead of 5dq so they couldnt find us.
...MR D A FRANKS
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good communications, very helpfull
would use again.
...duncan black
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Excellent service. I have saved to "my favorites" to use again. Many thanks.
...KEN ROBINSON
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£
£2664.26 
